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Refund and Return Policy

RETURNS

Calidad Industries will accept returns for products we have sold if you have changed your mind when the below conditions are met:

  • The return has been initiated within 7 days of delivery or collection of the product. Please contact us via telephone (08) 93026622 or email admin@calidad.net.au to advise us that you wish to return an item/items.
  • The item is unopened and its original condition. Packaging must be suitable for re-sale.
  • Proof of purchase – you will need to provide an original invoice.
  • Returns must be made in person Calidad Industries.
  • We reserve the right to charge a restocking fee $50 per order.

Returns will not be accepted for products that have been manufactured or cut to order unless they are faulty. When ordering these types of products, please ensure that you carefully check measurements, profiles, and colour prior to placing an order.

If your product is faulty, please contact us in the first instance on 08 9302 6622 or email admin@calidad.com.au to advise what the issue with he product is and we will be in contact to with you to further assist with your enquiry.

REFUNDS

Under Australian law, you are entitled to a refund or replacement should a product be faulty under terms of manufacture warranty.

You are entitled to a refund if the products purchased:

  • Are defective (the defect has not been caused by you)
  • Do not do what they are advertised to or what they should do according to manufactures instructions.

If an issue outside of Calidad Industries control which we are aware of will delay the supply of any of our products or services, we will make sure we provide clear and accurate information to you:

  • stock or service availability
  • the likely timing of production and delivery, or service supply
  • what solutions can provided if we are unable supply the product or service on time or within a reasonable time frame.

The refund policy will apply if you return the goods within 7 days, and you can prove that you have purchased the item from us.

If you have any questions about our refund policy or your eligibility for a refund, please contact us on 08 9302 6622 or email admin@calidad.com.au

Refunds will be provided in the original method of payment and may take 2-3 days to show in your account.

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